Customer Service

Perspective

Posted ago by Matthew

Earlier this week I had a meeting with an entrepreneur.  He’s run a number of businesses and now he’s developing a community building app.  I always enjoy meeting with him because he has a positive “can do” attitude and is …

Print or Share
  • Print
  • email
  • RSS
  • LinkedIn
  • Facebook
  • Twitter
  • Google Bookmarks
  • Google Buzz

Influence: The Psychology of Persuasion by Robert B. Cialdini

Posted ago by Matthew

Influence: The Psychology of Persuasion by Robert B. Cialdini As a life-long learner I’m always looking for new books to read.  Sometimes the books aren’t new to market, but they’re new to me.  This is one such book.  Written back …

Print or Share
  • Print
  • email
  • RSS
  • LinkedIn
  • Facebook
  • Twitter
  • Google Bookmarks
  • Google Buzz

Incredible Customer Service

Posted ago by Matthew

When was the last time you went to get mechanical repairs or servicing done to your vehicle and came away raving about the experience? Probably never, right? Well, my wife had to get a new battery for our van last …

Print or Share
  • Print
  • email
  • RSS
  • LinkedIn
  • Facebook
  • Twitter
  • Google Bookmarks
  • Google Buzz